Frequently Asked Questions

Have a question? We're here to help. Find the answers to our most common questions below.

Subscription & Billing

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and other digital wallets. All payments are processed securely.

You can cancel your subscription at any time. Simply go to your Subscription page in your account dashboard and follow the instructions. You will continue to have access until the end of your billing period.

Using VibePlayer

The number of devices you can watch on simultaneously depends on your chosen plan. The Basic plan allows 1 screen, Standard allows 2 screens, and Premium allows up to 4 screens. Check out our Pricing page for more details.

Yes! A growing library of our movies and shows is available in stunning 4K Ultra HD. To watch in 4K, you will need a Premium subscription and a compatible 4K device.

Still have questions?

If you can't find the answer you're looking for, please don't hesitate to reach out to our support team.